Some functions of YES24, which caused inconvenience to users due to ransomware, have been restored.
On the 16th, YES24 announced through an apology that "the core services such as book and album sales, stationery, eBooks, ticket services, and order payment have been fully restored, and some additional services, such as reviews, are being restored sequentially to the best of our efforts."
At the same time, they noted, “YES24 is preparing compensation standards applicable to different types of services for customers who experienced inconvenience due to the service interruption” and added, “We plan to announce the first round of compensation today (16th), and additional compensation plans will be reannounced through the website notices.”
Earlier, on the 9th, a situation arose where the entire system of YES24 was paralyzed due to a ransomware attack by external forces, leading to a disruption of service access. Following criticism over the delayed announcement, they bowed their heads on the 10th, stating, "We sincerely apologize for the delay in providing detailed explanations."
On the 13th, some services were resumed after five days, but this was limited to the purchase of books and albums/DVDs, stationery/gifts, order payments, one-on-one inquiries, and ticket services.
Meanwhile, YES24 promised in its apology on the same day to "transparently disclose the results of the investigation by related agencies." YES24 is collaborating with the Korea Internet & Security Agency (KISA), the Personal Information Protection Commission, and external security experts.
In addition, they stated that they plan to introduce external security advisory panels, expand the security budget, and strengthen trust and resilience.
Kim Seok-hwan and Choi Se-ra, co-CEOs of YES24, said, "We deeply apologize to all those, including customers and business partners, who experienced inconvenience due to this incident."