Woowa Brothers, the operator of Baedal Minjok, announced on the 1st that they will compensate customers, store owners, and riders in relation to the application (app) malfunctions that occurred on the afternoon of the 30th of last month.
The Baedal Minjok app experienced a malfunction for several minutes starting around 6 p.m. on the 30th of last month, preventing some services from being used.
In response, Woowa Brothers decided to fully waive the brokerage fees for orders received until midnight for store owners participating in Baemin delivery and store delivery services after the malfunction occurred.
For store owners using the subscription advertisement Ultra Call, compensation will be provided at 10 times the expense of the advertising costs corresponding to the time when orders could not be received due to the app malfunction. Additionally, about 45,000 riders who have delivery-related records during the app malfunction will receive 10,000 won each. The compensation will be automatically included in the next delivery cost settlement.
Baedal Minjok customers who experienced app malfunctions were given 5,000 won coupons on the 31st of last month. The coupon recipients are the over 326,000 customers who failed to place orders after selecting a menu but could not proceed to the next step, 'cart', due to the system malfunction. The compensation coupons can be used within 30 days from the date of issuance.
A Woowa Brothers representative said, 'We sincerely apologize to customers, store owners, and riders who experienced inconveniences due to the order malfunction last Friday evening,' and noted, 'We will promptly proceed with compensation and strengthen the stability of the app, ensuring thorough operations.'