Genesis BBQ Group (hereinafter BBQ) announced on the 23rd that it is holding an event where customers who order chicken menu items through its application or website will receive half a Golden Olive Chicken for free. This is a resumption of the Golden Olive Chicken 20th anniversary promotion, following improvements to server issues caused by a surge in traffic during the BBQ app promotion on the 16th.
BBQ deeply apologized for the inconvenience caused to customers and decided to hold this promotion as a way to express heartfelt gratitude for the support received. The prior promotion on the 16th, which involved the 'Free Half Golden Olive Chicken Promotion' to commemorate the product's launch date, resulted in a server crash due to an increase in new sign-ups and order quantities, preventing many customers from participating.
This promotion is aimed at members who were unable to participate due to the server issues in the previous promotion, as well as new members. Coupons that can be used during the promotion period taking place from the 27th to the 29th will be sent out from the 23rd to the 25th.
Coupons will be issued to all relevant subscribers of the BBQ app. This includes ▲ existing customers with purchase history after signing up for the app ▲ new customers who signed up between the 15th and 16th but could not use the half chicken coupon ▲ new customers who were unable to register due to server issues on the 16th.
A BBQ official noted, "The promotion on the 16th saw over 45 times the usual number of simultaneous users, causing inconvenience to customers due to traffic surges. We are sorry for this and will work to ensure that such situations do not recur through a tripling of server capacity and process improvements, striving to provide the best service possible."