In the future, gym operators must notify users at least 14 days in advance if they are going to close or suspend operations for an extended period. This is a measure to prevent consumer harm due to sudden business interruptions.
The Fair Trade Commission announced on the 26th that it has revised the 'standard terms and conditions for gym use.' This revision reflects the changes made in the amended 'Act on the Installation and Use of Sports Facilities,' which stipulates that if a business intends to close a gym or suspend operations for more than one month, they must notify users 14 days in advance.
Along with this, regulations have been established requiring businesses that have joined a guarantee insurance scheme to inform consumers about the types of insurance and coverage details. This measure allows consumers to check the coverage in advance to prepare for damages due to managerial decline or sudden business closures.
Additionally, personal training (PT) has been specified as a service subject to standard terms and conditions. Despite being a core service of gyms, the application of the terms was unclear, leading to disputes between businesses and consumers.
Regulations for deferring use have also been made more realistic. Previously, there were no limits on the deferral period, requiring separate agreements; however, in the future, a maximum deferral period will be established in advance with the user's consent. This is a measure to reduce the burden on operators from unlimited deferral requests.
In addition, the criteria for refunding usage fees and returning gifts upon contract termination have been more specifically organized. Refunds will be calculated based on whether use has started or not, and if a consumer terminates the contract due to their fault, gifts must be returned or settled in the equivalent goods or amounts.
The Fair Trade Commission plans to post the revised standard terms and conditions on its website and inform business organizations. A Fair Trade Commission official noted, 'We expect this will help prevent so-called “eating and running gyms” from causing harm in advance and reduce the potential for disputes during gym use, thereby improving the rights of both businesses and consumers.'