The city of San Francisco in the U.S. has decided to use Microsoft (MS)'s artificial intelligence (AI) model Copilot for municipal work.
According to a report by U.S. economic media outlet CNBC on the 14th (local time), Mayor Daniel Luari of San Francisco announced that generative AI technology will be provided to approximately 30,000 city employees.
MS's Copilot is based on OpenAI's GPT-4o, the developer of ChatGPT. The city plans to utilize this to support public service workers such as nurses and social workers in enhancing their services.
The city obtained results indicating that more than 2,000 employees who used Copilot in a pilot program for six months experienced a productivity improvement of up to 5 hours per week. The city noted that the use of Copilot is "already provided within the existing license negotiated with MS" and that "there will be no additional expense."
Mayor Luari said, "By utilizing large language models (LLMs), the time to find answers will be expedited," and "with this measure, San Francisco will become one of the largest local governments in the world to adopt AI."
He continued, "While over 42 languages are used in San Francisco, there are limits to securing interpreters for all languages," and "AI tools will assist in processing these translations in just seconds."