Zoom is providing.

On the 11th, Zoom Communications announced the launch of its agentic artificial intelligence (AI) features designed to enhance work productivity and collaboration efficiency.

Zoom's "Custom AI Companion" add-on integrates with a total of 16 major third-party applications, allowing users to directly handle various tasks such as meeting summaries, work assignments, and document creation within the Zoom platform. With this expansion of features, users can perform practical tasks occurring in ServiceNow, Jira, Asana, Box, and more without leaving Zoom.

The Custom AI Companion also integrates with other video conferencing platforms such as Google Meet and provides features like meeting summary template settings, custom avatar creation, and various task automation tools. In particular, it supports practical tasks such as meeting summary automation, project updates, and customer relationship management (CRM) in various fields including education, sales, and freelance.

Zoom also noted that the AI Companion features are provided at no additional expense to users of the paid Zoom Workplace license, while the Custom AI Companion add-on can be purchased online for a separate monthly fee of $12.

Smita Hashim, Zoom’s Chief Product Officer, said, "The AI Companion feature has been designed to contribute to productivity enhancement across various platforms beyond Zoom," and "We will continue to strengthen support to reduce repetitive tasks and allow for a greater focus on actual work."

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