The Ministry of Science and ICT's Korea Post announced on the 10th that it has introduced a 'simple mode' to its postal banking services to improve access to financial services for digitally vulnerable groups, including elderly customers.
'Simple mode' was created in accordance with the 'Guidelines for Elderly-Friendly Mobile Banking Apps' established by the Financial Services Commission. It features enlarged text readability and an intuitive screen layout. According to Korea Post, it is designed so that elderly customers and those who are not familiar with digital device usage can easily access financial services through a user-friendly interface centered on basic functions.
The 'simple mode' can be activated through the 'simple home' button on the top left corner of the postal banking app. When 'simple mode' is activated, core features that are frequently used, such as transaction history and transfers, are provided in a consistent design instead of the existing complicated menu. It also simplifies difficult financial terms for guidance and allows for an increase in text size.
Additionally, the transfer screen is structured in steps to prevent input errors. The accident report menu is prominently placed on the home screen to enhance accessibility for reporting and to help prevent financial accidents and enable quick responses. Korea Post expects that the introduction of 'simple mode' will allow even customers who are unfamiliar with the digital environment to use mobile financial services more easily and to provide more universal services.
Jo Hae-geun, head of Korea Post, noted, "As social interest and demand for support for digitally marginalized groups, such as the elderly, continue to expand, we decided to implement a simple mode. We will continue to strive to provide user-centered services so that everyone can conveniently use financial services in the future."