Global remote solution specialist RSUPPORT is pushing for a comprehensive expansion of its business portfolio using artificial intelligence (AI) technology. The strategy is to enhance its core product, remote solutions, by integrating AI and diversifying its business by launching new AI-based services.
RSUPPORT has been a leader in both domestic and international markets since the emerging global remote market in 2001 with its proprietary technology. It is a rare business-to-business software (B2B SW) corporation that generates over 60% of its total revenue from overseas.
It holds the number one market share in the solution market and ranks 7th in the global remote software market. RSUPPORT supplies remote solutions to over 25,000 corporations worldwide, including Japan, China, Europe, and Southeast Asia.
RSUPPORT invests 20% of its revenue annually in research and development (R&D). Last year, it actively expanded its investment in AI technology, seeking to enhance its core products, the remote support solution 'RemoteCall' and the remote control solution 'RemoteView', by integrating AI technology. A representative example is the recently launched AI-based remote access control solution for manufacturing production facilities and operational technology (OT) networks, 'RemoteViewOT'.
'RemoteViewOT' is an AI-based remote access control solution optimized for manufacturing OT networks, including smart factories. It is a product that combines RSUPPORT's more than 20 years of accumulated remote technology with AI-based behavior analysis and historical analysis.
It provides rigorous security management and control functions from a zero-trust perspective, minimizing the risk of infection from ransomware and other malicious code, while AI-based intelligent behavior analysis and historical analysis detect anomalies, enhancing both the operational efficiency and security level of industrial systems.
RSUPPORT has simultaneously launched the AI meeting minutes solution 'AI:repoto' along with the enhancement of its remote products through AI technology. This product combines RSUPPORT's proprietary AI fine-tuning technology with its accumulated speech-to-text (STT) technology. According to in-house testing standards, it boasts a 99.8% speech recognition accuracy and can accurately distinguish voices of up to 20 participants simultaneously.
After launching 'AI:repoto' in Japan last October, RSUPPORT formally supplied it to NTT Docomo's Tokyo branch, Japan's largest telecommunications company, in January this year.
RSUPPORT CEO Seo Hyung-su said, 'The reason RSUPPORT could establish itself as a B2B SW export corporation lies in its leading technology investment,' and added, 'We will do our utmost to not only secure the domestic market but also to lead the AI transformation (AIX) market beyond digital transformation (DX) in Japan, Southeast Asia, and beyond through the enhancement of existing products and new AI-based services.'