Hancomwith announced on the 30th that it will target the non-face-to-face service market using its artificial intelligence (AI)-based facial recognition solution, 'Hancom OS.'
Hancomwith signed a memorandum of understanding (MOU) for joint development of 'smart pass-based hotel services' with the hotel digital transformation corporation t’order. By integrating Hancom OS into t’order's hotel operating platform, 'i'stay,' non-face-to-face check-in and access will be possible, dramatically reducing user wait times. T’order is providing services to about 200 hotels, including major luxury hotels in Korea, enhancing guest convenience through digital content editing tools and multilingual translation functions.
This agreement aims to transform service operations to reduce personnel burdens at hotel sites and enhance customer experiences, create synergy between the technology infrastructures of both corporations, and introduce smart check-in and guest authentication systems, targeting digital transformation across the entire hotel utilization process. The two companies plan to discuss specific directions for technological collaboration focused on AI-based facial recognition technology and keyless hotel systems, and to expand their cooperative relationship through function advancement for future service commercialization, joint marketing, and operation of test beds for client companies.
Hancom OS is a facial recognition-based authentication technology that can be flexibly applied depending on the service environment of the client. In particular, it is the only domestic passive liveness verification capability that has obtained level 2 certification requiring sophisticated falsification detection, such as 3D printers and resin/latex masks, in the facial presentation attack detection (PAD) test conducted by the U.S. iBeta, providing high security and convenience simultaneously.
Kim Yong-wun, CEO of t’order, said, "Hotel check-in and access are the starting points of customer experience and the intervals where the most resources are invested in operations," adding, "Through collaboration with Hancomwith, we will present a practical solution for non-face-to-face hotel operations and accelerate the digital transformation of the entire process from check-in to check-out."
Song Sang-yeob, CEO of Hancomwith, stated, "The application range of facial recognition technology is rapidly spreading across various industrial fields," and noted, "By creating a safe digital authentication environment, we will lead the innovation of non-face-to-face customer experiences in the hotel smart pass market."