SK Telecom logo. /Courtesy of SKT

SK Telecom announced on the 18th that it has launched a 'Customer Trust Commission' consisting of five external experts in relation to the recent hacking incident.

Former Korea Productivity Center Chairperson An Wan-ki will serve as the chairperson. Commissioners include former Consumer Dispute Mediation Commissioner Shin Jong-won, attorney Son Jeong-hye of Hae Myung Law Firm, Professor Kim Nan-do of Seoul National University’s Consumer Studies Department, and Professor Kim Chae-yeon of Korea University’s Department of Psychology (former chairperson of the Diversity Committee at Korea University).

At their first meeting on the 16th, the commissioners decided to create a channel that can transparently communicate with customers to enhance social trust and understanding regarding the recent SKT hacking incident. SKT noted that the commission will meet biweekly and conduct ad-hoc meetings to provide advice on measures requiring prompt action, while also engaging in activities that demand a mid- to long-term roadmap from the company to restore customer trust.

SKT will position its internal Customer Value Innovation Office as the secretariat for the commission to support the smooth operation of the commission. Additionally, it plans to develop and provide the commission with indicators for measuring customer and market awareness and their corresponding performance metrics. Separately, SK Telecom established a 'Customer Value Innovation Task Force (TF)' on the 12th. This TF will prepare various responses in areas such as customer protection and information security, while also reviewing mid- to long-term measures to enhance customer value.