SK Telecom announced on the 18th that it will implement a 'visiting service' for the digitally vulnerable as part of customer protection measures related to cyber intrusion incidents starting from the 19th.
The visiting service is a customer protection activity conducted to alleviate the inconveniences and anxieties of customers with low online and offline accessibility. SK Telecom plans to gradually expand this service. Initially, from May 19 to the end of June, the company will target over 300 locations in about 100 rural areas across the country where access to T World stores is low. SK Telecom and its member company staff will directly explain the SIM card protection service to the elderly in rural areas and provide SIM card replacement and rerouting solutions.
SK Telecom plans to utilize visiting service buses and sales vehicles to visit local community centers, welfare facilities, and NongHyup in each area. They are also considering utilizing government welfare networks, such as the 'Digital Learning Center' under the Ministry of Science and ICT. SK Telecom will prioritize visits to rural areas, planning to visit ▲Incheon Ongjin-gun ▲Jeollanam-do Sinan-gun ▲Chungcheongnam-do Taean-gun ▲Gyeongsangbuk-do Uiseong-gun ▲Gyeongsangnam-do Tongyeong-si starting from May 19.
Additionally, from the end of June to the end of the year, the company plans to visit the mobility-vulnerable population, such as elderly individuals with limited mobility and persons with disabilities, to implement SIM card replacement and rerouting home visit services. They also plan to implement the 'visiting safety service' program starting in the third quarter, aiming to visit the digitally vulnerable in non-urban areas to provide guidance on smartphone use and mobile safety services.