TeamViewer announced on the 7th that it has officially established a Korean user community. This community aims to strengthen product information sharing and real-time support in response to the increasing number of users in Korea.
The Korean community will be operated separately from the existing global English forum, allowing users to post questions in their native language and more easily find information on product usage. TeamViewer operates specialized boards by major product groups, including "TeamViewer Remote," "TeamViewer Tensor," and "TeamViewer Frontline," enhancing accessibility and effectiveness of related information.
The bulletin board structure centered around the support forum and change log allows for simultaneous exchange of opinions among users and confirmation of update information. In particular, security issues and major product changes will be provided in Korean to strengthen real-time responses, and sharing of experiences among users will also be supported.
Through the operation of this community, TeamViewer has created a space for users in various fields, including industrial augmented reality (AR) solutions, remote control, and IT monitoring, to share knowledge and cases. Community-based user support is expected to gradually expand in the domestic market, which is concentrated on industries such as manufacturing, finance, and healthcare where the demand for digital transformation is high.
Lee Hae-young, the representative of TeamViewer Korea, said, "The Korean community will serve as a window that directly connects with users and will be a foundation for practical problem solving and knowledge sharing," adding, "We will strengthen communication with domestic users and create an environment where various ideas can be realized."