SK Telecom has entered the highest level of 'emergency management system' facing a crisis due to customer SIM card information hacking incident.
According to the telecommunications industry on the 3rd, Ryu Young-sang, chief executive officer of SK Telecom, notified all employees on the company’s communication network on the 2nd that 'we will elevate the emergency management system to the highest level.'
Ryu noted, 'SK Telecom is facing its biggest crisis since its founding,' emphasizing, 'Customers' daily lives and emotions have been severely damaged due to the cyber breach incident, and this has created an urgent situation where the trust SK Telecom has built over the years could collapse all at once.' He added, 'All executives, including myself as the CEO, feel the weight of this responsibility,' and said, 'Now is the time for everyone to respond with action on the ground.'
Ryu stated, 'We will elevate the emergency management system to the highest level,' revealing plans to comprehensively reassess all management activities, including systems, policies, and communication, from scratch.
Ryu encouraged all executives to come to work at 7 a.m. every day, including weekends. Emergency management meetings will be held at 7 a.m. on weekends and holidays, and plans have been made to fully operate the 'Enterprise Emergency Management Task Force,' a control tower directly under him, to expand the risk management system implemented after the hacking incident.
'Risk Management (RM) Situation Room' will also be newly established on the company’s internal network to share the company's response status and facts with employees and initiate prompt communication. Additionally, all executives were urged to actively participate in on-site support activities, such as SIM card replacement work during the May golden holiday period.
Ryu asserted, 'The only way to overcome the current crisis is to go into the customers and rebuild trust from the ground up,' stating, 'We must not only focus on resolving this incident but also restart all management activities with 'customers and the field' as the top priority.'