MINI Korea is introducing a proactive vehicle management service called “Proactive Care” to support the safe operation of customers and the convenient management of vehicles.
Proactive Care is a service that remotely collects and analyzes vehicle data, allowing for proactive diagnosis and timely guidance to the customer on various issues that may arise during vehicle operation, including regular maintenance items such as tires, batteries, and oil, as well as failures and accidents.
Customers can receive guidance on necessary actions through the most effective channels such as phone, MINI app, and text messages, according to the urgency level of the vehicle's condition. Additionally, the optimal timing for the exchange of consumables is predicted and notified through the vehicle's sensors and special algorithms, enabling safer and more convenient operation.
If necessary, towing or emergency dispatch services, as well as guidance and reservations for service center visits, are also supported. The MINI app allows customers to check their vehicle's status anytime, and they can easily consult and make service reservations.
Moreover, if an issue occurs with the vehicle, service centers can remotely check error codes and secure necessary parts in advance, allowing for quicker and more accurate maintenance and repairs. Depending on the situation, customers can receive necessary services for their vehicle without having to visit the service center for diagnosis.
Proactive Care will be available for models produced after March 2024. It will service both internal combustion engine vehicles and pure electric vehicles, regardless of the powertrain, and especially for electric vehicles, real-time remote checks of battery overheating and charging status will be conducted to prevent fires and safety incidents.
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