The SGI Seoul Guarantee headquarters in Jongno-gu, Seoul. /Courtesy of News1

SGI Seoul Guarantee announced on the 17th that it will resume the issuance of guarantees from 10 a.m. by restoring its core IT system.

SGI Seoul Guarantee plans for all members to focus on issuing guarantees to prevent customer inconvenience due to a temporary concentration of guarantee application demand.

For new guarantee demands such as Jeonse loan guarantees that were processed after the IT failure, efforts will be made to ensure that guarantees are issued in a timely manner through close collaboration with lending institutions.

Additionally, there will be thorough checks with lending institutions and telecommunications companies to ensure that guarantees for Jeonse loan guarantees, MCI guarantees, and installment payment guarantees for mobile devices, which were handled in a post-completion manner, are not omitted, so that customers do not suffer losses.

SGI Seoul Guarantee plans to continue close cooperation with relevant agencies, including IT monitoring, to ensure the system operates smoothly afterward.

SGI Seoul Guarantee plans to transparently disclose any additional developments and action items in the future based on the results of the investigation, along with the resolution of customer inconvenience and compensation procedures through the 'Damage Reporting Center.'

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