Kookmin Bank

KB Kookmin Bank announced on the 13th that it has begun operating a "generative artificial intelligence (AI) consulting chatbot" that employees can use during consultations with customers. The newly introduced chatbot utilizes a financial consulting agent from the "generative AI" service designated as an innovative financial service by the Financial Services Commission last November.

The chatbot combines the existing machine learning (ML)-based employee chatbot with generative AI to enhance consultation accuracy and usability. In particular, by providing information related to banking business regulations, guidelines, product details, and services based on generative AI, the speed and accuracy of employee customer responses are expected to improve.

KB Kookmin Bank plans to gradually expand the scope of customer-facing AI consulting services by continuously improving the data and quality of generative AI.

A KB Kookmin Bank official said, "By utilizing the generative AI-based consulting chatbot, we will increase operational efficiency while providing a higher level of service to customers," and added, "We will continue to leverage the latest AI technologies to offer new and innovative experiences for both customers and employees."

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