Fubon Hyundai Life Insurance announced on the 26th that it was selected as an excellent call center for the second consecutive year in the call center sector of the 22nd Korea Service Quality Index (KSQI), organized by Korea Management Association Consulting (KMAC). KSQI is a service quality evaluation index conducted annually since 2004, and this year, the survey was carried out on 339 corporations in 48 industries.
Fubon Hyundai Life Insurance noted, "Being selected as an excellent call center in KSQI is the result of all consultants sincerely responding to meet customer expectations conveyed in a 'single phone call' even amidst digital transformation and the diversification of service channels." The Fubon Hyundai Life Insurance call center consists of consultants with an average tenure of over 5 years, which has resulted in an evaluation of professionalism and responsibility based on extensive field experience.
Furthermore, Fubon Hyundai Life Insurance is continuously improving its consultation processes to practice customer-centered service, enhancing consulting capabilities through regular consultant training, ongoing monitoring and consultation feedback, as well as rewarding and coaching excellent consultants.
Fubon Hyundai Life Insurance provides customer service with the goal of enhancing customers' positive experiences under the slogan "positive energy that changes lives." A Fubon Hyundai Life Insurance official stated, "This achievement is the fruit of the trust created together by our consultants who value each and every customer, our partner corporations, and customers themselves." He added, "We will continue to strive to practice customer-centered service based on positive energy."