The bank is introducing a more advanced artificial intelligence (AI) financial service. While previous AI services were limited to simple chatbot functionalities, services closely related to financial life, such as assisting with complex loan calculations or predicting exchange rate trends, will be unveiled.
According to the financial sector on the 11th, Hana Bank plans to introduce an 'exchange rate traffic light' on its corporate internet banking homepage in the second half of this year. The exchange rate traffic light is a service that predicts the direction of daily exchange rate fluctuations and communicates this with a traffic light design using green (up), orange (steady), and red (down) colors. Hana Bank recently completed the development of an AI-based exchange rate prediction model that will be used for this traffic light. This model, developed by Hana Bank, analyzes market data for global stocks, bonds, and commodities in real time and processes unstructured data such as expert opinions to derive daily exchange rate forecasts.
This exchange rate prediction service was prepared to enhance convenience for corporations. Export and import corporations are inevitably sensitive to fluctuations in exchange rates, as their profits can be greatly affected. The strategy is to immediately display the exchange rate forecast when these customers access the bank's website for foreign currency transactions, inducing a lock-in effect. Additionally, Hana Bank plans to release an exchange rate prediction service for general customers on its travel log application (app), which is used for overseas payments.
KakaoBank will launch an 'AI calculator' through its app at the end of June. This service aims to evaluate the profits and expenses incurred when using products such as loans and deposits. KakaoBank plans to introduce a model that calculates and informs users of the repayment amounts due each month when borrowing loans under certain conditions. It will also adopt a natural language input method, allowing users to utilize financial calculation services as if they were conversing with a bank employee. KakaoBank explains that this approach is more accessible than the calculator services offered earlier by fintech companies, where users input numbers into blank fields to derive values.
Banks plan to gradually expand the use of AI services across all product areas. Until now, the use of AI by banks has been limited to chatbots. Even then, they could only provide predetermined answers to a limited set of questions, leading to consumer disinterest. Banks are putting in their final efforts to eliminate hallucinations (false phenomena) before the public release of AI services. A hallucination refers to the phenomenon where AI fabricates plausible lies or provides false information, often referred to as an AI's chronic problem. A bank official stated, "First, after sufficiently eliminating the possibility of hallucinations through staff service verification, it seems that customer-oriented AI services will gradually be launched."