It has been reported that domestic banks have compensated 41 victims of non-face-to-face financial incidents such as "voice phishing" with 168.91 million won.
The Financial Supervisory Service noted on the 29th that from January of last year to last month, there were 433 voluntary compensation applications received by banks. Of these, 183 cases met the criteria for voluntary compensation review, and compensation was completed for 41 of the 109 cases that had completed the review.
The amount of compensation is 168.91 million won, which is about 18% of the damage amount (981.22 million won). The average compensation amount per case was 4.12 million won, and the highest compensation amount for a single case was 63.06 million won. The average time taken from application for compensation to execution was 116 days.
Since last year, the FSS has implemented a voluntary compensation system in which financial companies share some responsibility in the event of non-face-to-face financial incidents. Non-face-to-face financial incidents refer to cases where a third party executes deposit transfers or loans without user consent, such as "voice phishing" or smishing (hacking personal information through text messages). The compensation amount is determined comprehensively considering the financial company's efforts to prevent incidents and the degree of fault of the victims.
To promote active responsibility sharing and incident prevention efforts, the FSS stated it would improve related systems in the upcoming third quarter. The FSS said, "We will improve the responsibility sharing criteria to objectively reflect any deficiencies in the enhancement of the fraud detection system (FDS) and response measures when determining compensation liability for financial companies." It also plans to establish standard processing times to ensure that compensation can be carried out promptly.