Ship equipment manufacturer HanlaIMS has embarked on strengthening services aimed at overseas partners.
HanlaIMS announced on the 28th that it has completed the '2025 Global Agent Training' held at its headquarters in Busan from the 19th to the 23rd. This program is an annual training course planned by HanlaIMS to enhance the global service network and the technical capabilities of its partners, aimed at improving technology reliability in local markets and service quality.
This year, 11 partner engineers selected from five countries around the world, including the United States, Vietnam, Poland, Singapore, and the United Arab Emirates, participated. They experienced in-depth HanlaIMS's ship and plant measurement and monitoring technologies, and learned know-how that can be applied directly in the field. In particular, accuracy verification and emergency response scenario training in a training center that simulates real ship and plant environments received high interest from participants.
Training on the artificial intelligence (AI)-based marine equipment specialized customer support service (CARE-HX) unveiled by HanlaIMS at the beginning of the year was also conducted. CARE-HX is a customer support system capable of responding to inquiries in real time, 24 hours a day.
HanlaIMS plans to continuously expand AI-based guidelines that organically link existing technical documents and manuals, and to enhance the real-time inquiry response system to elevate global service quality.
A HanlaIMS official noted, "CARE-HX is designed so that all users, from field engineers to management departments, can easily and quickly solve problems," and added, "Once the transition to AI is completed, both global partner engineers and customers will be able to receive consistent support 24 hours a day."
Moving forward, HanlaIMS plans to formalize in-depth workshops for specific solutions and add maintenance training courses to enhance the expertise of local engineers. Additionally, it has decided to conduct further technical training for engineers in a real-world environment.