Kakao Pay Securities said on the 19th that over the past two months, CEO Shin Ho-chul has conducted 'customer meetings' across six regions nationwide to meet customers directly in order to strengthen user-centered services.
CEO Shin selected customers from various backgrounds, considering factors such as gender, transaction volume, and registration date. He met with them one-on-one to hear their voices directly. He listened to customers' inconveniences and improvement requests encountered during the service usage process.
During meetings with CEO Shin, customers expressed various opinions, including inconvenient usability on some outdated mobile phone models, requests for improvements to the trading screen, and requests for the addition and removal of certain features. Kakao Pay Securities plans to promptly check the services related to these issues and establish improvement directions.
Kakao Pay Securities plans to promote regular customer communication programs, such as focus group interviews, in the future.
CEO Shin said, "The voices of customers are a compass that indicates the direction we should go beyond just simple inconveniences," adding, "We will continue to reflect this directly in our product and service innovations, in addition to data analysis."