In the future, all banks must provide braille documents or converted voice documents upon request from visually impaired customers.
On the 15th, the Financial Services Commission held a meeting to enhance financial accessibility for people with disabilities, chaired by Kim So-young, the vice chairperson. During the meeting, a demonstration was conducted where a visually impaired participant used the newly improved voice one-time password generator (OTP) directly. Additionally, policy direction suggestions were provided by disability organizations and welfare experts.
During the meeting, Vice Chairperson Kim noted that the policies to enhance financial accessibility for people with disabilities would be pursued in three directions: ▲ alleviating inconveniences in financial transactions for people with disabilities, ▲ activating dedicated products and services for people with disabilities, and ▲ preventing crime victimization among people with disabilities.
In terms of alleviating inconveniences in financial transactions for people with disabilities, the obligations of banks will be expanded. When a visually impaired customer requests it, banks must provide braille documents or voice-converted documents. When a person with hearing impairment completes a contract at a bank, the bank must have text consultation services available for real-time communication. Furthermore, banks must activate preferential products and services for customers with disabilities.
Additionally, the Financial Services Commission plans to strengthen financial education for people with disabilities and encourage the use of non-face-to-face account opening safe blocking services to eradicate financial scams targeting people with disabilities.